Returns & Exchanges
At Cupids, we want you to love every purchase, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges. Items must be in their original condition, unused, and with all packaging intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship the Item
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing